ReportPSR frequently asked questions

ReportPSR is a public reporting service powered by Public Service Request. It helps members of the public submit local service issues to participating organisations.

No. There is no charge to members of the public for submitting a service request through ReportPSR.

Account requirements depend on the receiving organisation and the final PSR submission behaviour. This answer should be confirmed before production launch.

Available services depend on organisations participating in Public Service Request in your area. Typical issues may include roads, water, drainage, parks, transit, waste, public facilities and other local services.

ReportPSR uses information such as your location and the type of problem you describe to identify an appropriate available service.

You don't need to. Describe the problem and ReportPSR will help identify an available participating service.

Where supported, yes. Photographs and video can help the service provider understand the issue before attending the location.

Tracking options depend on the participating organisation and the information provided when the request was submitted.

ReportPSR can only electronically submit requests to services made available by participating organisations. If an appropriate participating service cannot be found, we'll tell you before submission.

No. ReportPSR is for non-emergency service requests. If there is an immediate threat to life or safety, contact the appropriate emergency service.